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Provides timely, accurate support to clients, ensuring quality service and assisting in resolving complex transaction-related issues.
Lead and mentor the retention team to reduce churn, boost customer loyalty, and ensure exceptional service and client satisfaction.
Design, develop, and maintain front-end and back-end systems, driving enhancements and ensuring reliable performance across all applications.
Payments Transaction Monitoring Specialist
Monitor transactions, identify ML/TF risks, and build protocols to ensure compliance with AML policies in a payments-focused environment.
Drive QA testing and project delivery in a fast-paced tech team. Liaise across functions to ensure smooth, high-quality releases.
Drive end-to-end hiring at Blueberry, finding top talent and delivering exceptional candidate experiences every time.
Own and optimise Blueberry’s data infrastructure, building secure, scalable pipelines and empowering teams with reliable insights.
Own and optimise Blueberry’s data infrastructure, building secure, scalable pipelines and empowering teams with reliable insights.
Lead and support the CX team by handling escalations, managing workflows, and ensuring service standards are met through best practice.
Bilingual Customer Service Officer (Mandarin)
Provides timely, accurate support to clients, ensuring quality service and assisting in resolving complex transaction-related issues.