At Blueberry, we’re all about building strong, supportive relationships, not just with our clients, but within our teams too. As a global trading brand, our customer experience is what sets us apart, and that begins with every single interaction. Our Customer Service Officers are the first point of contact for new and existing clients. Whether it’s answering a question, resolving an issue, or simply being there when it matters, you’ll help make sure every Blueberry experience is a positive one.
Job Description
About the Role
We’re looking for a warm, detail-oriented Customer Service Officer to join our team in Kuala Lumpur. You’ll handle live chats, calls, and emails with professionalism, clarity, and care. You’ll also work closely with our onboarding, client services, and operations teams to help improve processes and ensure smooth client journeys.
If you’re the kind of person who genuinely enjoys helping others, has strong attention to detail, and can stay cool when things get busy, this role is for you.
Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Kuala Lumpur, Monday to Friday, where the real magic happens.
How You’ll Make an Impact
Respond to client enquiries via email, live chat, and phone with speed and professionalism
Build positive relationships in every interaction, always putting the client first
Log, resolve, and escalate customer complaints as needed
Ensure all support tickets are handled within SLA timelines
Spot opportunities to improve the customer journey and share insights with the team
Maintain confidentiality and comply with all privacy and data protection standards
Report on client trends, common questions, and potential service improvements
Support your team and exceed your daily/weekly/monthly KPIs
Desired Skills and Experience
Who We’re Hoping to Find
Fluency in both English and Mandarin, this is essential for supporting our growing Mandarin-speaking client base
1–2 years of experience in customer service (live chat & email support preferred)
Strong communication and relationship-building skills
Completed or willing to complete RG146 Financial Services accreditation
High attention to detail and excellent time management
Ability to stay calm under pressure and prioritize effectively
A natural problem-solver with a passion for great client service
Familiarity with trading or financial platforms is a bonus
Open to future cross-training in onboarding functions